Built-in feature

Send Branded Emails That Keep Customers Informed And Coming Back

Ship.com helps e-commerce businesses automate tracking emails, personalize customer communication, and send promotional campaigns — all from one simple workflow.

More happy customers
Simple setup
Automated customer updates
Email Marketing

Automated Updates + Promotional Campaigns

Keep shipping notifications useful and on-brand while creating more opportunities to drive repeat purchases.

Auto tracking emails
Custom branding
Built-in workflow

What You Need to Know About Ship.com Email Marketing

  • Ship.com sends automated tracking emails to customers the moment you purchase a shipping label — no manual work required.
  • Ship.com includes customizable email templates designed for e-commerce businesses with zero design experience needed.
  • Ship.com users report 40% fewer "Where is my order?" inquiries after enabling automated tracking notifications.
  • Ship.com integrates email marketing with USPS and UPS shipping — one platform for labels, tracking, and customer communication.
Built for growing e-commerce brands

Why E-commerce Businesses Use Ship.com for Email Marketing

Keep customers informed, reinforce your brand, and create more opportunities to drive repeat sales with automated email tools built into your shipping workflow.

Automated Email Features

  • Instant tracking notifications Ship.com automatically sends tracking emails as soon as you create a label, so customers stay updated without extra work from your team.
  • Delivery confirmation emails Let customers know the moment their order arrives to improve the post-purchase experience and reduce “Where is my package?” inquiries.
  • Seller copy option Choose to receive copies of tracking emails so your team can stay informed on the same communication your customers receive.

Marketing & Branding Features

  • Customizable email templates Add your logo, brand colors, and messaging to create emails that feel consistent with the rest of your customer experience.
  • Promotional campaign emails Send announcements for sales, launches, and special offers to stay top of mind and generate more repeat traffic to your store.
  • Personalization tags Automatically insert details like customer name, order information, and tracking data to make every email feel more relevant.

How Does Ship.com Automate Tracking Emails for E-commerce Orders?

Ship.com can automatically send tracking emails the moment you purchase a USPS or UPS shipping label — once you set it up. No copy-paste, no manual work. Your customers receive their tracking number within seconds.

  • Ship.com sends tracking emails automatically
  • Ship.com includes the tracking number, carrier name, and estimated delivery
  • Ship.com reduces "Where is my package?" inquiries by up to 40%
Ship.com automated tracking email interface
Ship.com email template customization

What Email Templates Does Ship.com Include for Free?

Ship.com includes pre-built email templates designed specifically for e-commerce shipping. Customize colors, add your logo, and write your own messaging — no design skills needed.

  • Ship.com provides templates for tracking, delivery, and promotional emails
  • Ship.com allows full customization of colors, logos, and copy
  • Ship.com saves templates for consistent branding across all emails

How Do You Personalize Emails with Ship.com's Dynamic Tags?

Ship.com includes personalization tags that automatically insert customer names, order numbers, and tracking information into every email. This increases open rates and builds trust.

  • Ship.com inserts {customer_name}, {order_number}, and {tracking_url} automatically
  • Ship.com achieves 89% average open rate on personalized tracking emails
  • Ship.com increases click-through rates by 3x compared to generic emails
Ship.com email personalization tags

How Do Real E-commerce Businesses Use Ship.com Email Marketing?

📦

Scenario: Etsy Seller with 50 Daily Orders

Problem: Spending 3+ hours daily copying tracking numbers into individual messages.

Ship.com solution: Automated tracking emails trigger instantly when labels are purchased. Each email includes the customer's name, order details, and a branded tracking link.

Result: 3 hours saved daily, zero manual tracking messages.

🎁

Scenario: Shopify Store Running a Holiday Sale

Problem: Need to promote Black Friday deals to existing customers without paying for Klaviyo.

Ship.com solution: Use the campaign email feature to send promotional messages to customers who've ordered before. Include discount codes and direct links to products.

Result: 18% conversion rate on promotional campaign.

Scenario: eBay Seller Building Brand Recognition

Problem: eBay emails are generic; customers don't remember the seller's brand.

Ship.com solution: Customize tracking emails with logo, brand colors, and a thank-you message that links back to the seller's website.

Result: 2.5x increase in repeat customers over 6 months.

Ready to give Ship.com a try?

Shopify logo
Shopify
Square logo
Square
Paypal logo
Paypal
Etsy logo
Etsy
ebay logo
eBay
Squarespace logo
Sqaurespace
Wix logo
Wix
WooCommerce logo
WooCommerce
No demo required
No credit card required
No demo required
No credit card required
Start saving on shipping today
No demo required
No credit card required
Start saving on shipping today
No demo required
No credit card required
Start saving on shipping today
No demo required
No credit card required
Start saving on shipping today
No demo required