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Ship.com Shipping Carriers

Ship.com offers shipping services provided by USPS (United States Postal Service) and UPS. Find out how Ship.com passes the savings on to you here.

Measuring Your Package

Print a Ruler to measure your packages.

Weighing Your Package

  • A simple way to weigh your package is to step on your bathroom scale with and without your package and use the difference to calculate the weight of your package.
  • A more sophisticated way is to use a portable scale offered by www.affordtablescales.com or an office supply store.

Your Packing Materials

Scheduling a Package Pickup

  • USPS
    Free carrier pickup is currently only available from USPS. USPS free carrier pickup can only be used if you are shipping at least one Priority Mail or Express Mail package. After you have purchased your shipping and printed your label, click here to schedule a pickup from USPS.
  • UPS
    For UPS shipments, after you have purchased your shipping and printed your label, you can drop off your packages at any one of nearly 4,400 locations of The UPS Store or hand your package to any UPS driver at no additional charge. For an additional fee, you can arrange for a pickup through http://www.ups.com/ or 1.800.PICK.UPS

General questions

I lost the label I printed, how can I reprint it?

You can login to your ship.com account to reprint shipping labels and associated documentation.

I have shipped a package and want to know when it will arrive?

You may use the online tracking tool to determine current location and transit times for your shipment.

I purchased and printed a shipping label, but I no longer wish to use it. How do I void the label and get a refund?

Please complete the form below and contact us to have your label voided and credited.

Is it possible to change the carrier or delivery speed of a package once I have already sent it?

No, it is not possible to change the shipment once it has been shipped.

Can I use ship.com to ship an item collect or C.O.D.?

Collect on Delivery (C.O.D.) Service is not available through Ship.com, all shipping must be paid in advance when scheduled on the site.

For help with other questions regarding the ship.com website and shipping products, please fill out the form below.

To track your packages now, follow the links below and enter the tracking information provided in your confirmation email.
USPS Tracking https://www.usps.com/manage/welcome.htm
UPS Tracking https://www.ups.com/mobile/track

We've included the answers to the most commonly asked questions above. If you did not find the answer to your question, then you can also submit a support request by completing the form below.

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